How Scribe Health is using Power Dialer AI for Outbound Sales?

About:

scribehealth helps healthcare providers streamline medical documentation through AI-powered automation. Automate medical documentation with AI that listens, transcribes, and codes. Reduce charting time by 70% while improving accuracy. As a leader in AI-powered progress note automation, scribehealth has enabled thousands of providers to reduce administrative burden, increase efficiency, and improve patient care.

Yet, getting this game-changing solution into the hands of healthcare decision-makers posed a challenge. Speaking with their sales leadership, we got to know that their team was facing low connection rates, lengthy sales cycles, and manual inefficiencies in their outbound sales efforts. Despite having a product that could revolutionize medical documentation, reaching the right people at scale was a bottleneck.

That’s when they turned to PowerDialer.AI to supercharge their outbound sales process, boost engagement rates, and drive faster conversions.

Challenges and Objectives

scribehealth’s sales cycle requires significant education and engagement. Since medical professionals are often busy and selective about the technology they adopt, the sales team needed an efficient way to manage and distribute incoming leads from multiple sources.

Because interest can diminish quickly after a provider expresses initial curiosity, reducing response times was critical. Delays in outreach meant missed opportunities to connect with key decision-makers before they moved on to other priorities.

Upon inquiring about the key challenges faced by the team, we identified the following issues.

1. Difficulty Connecting with Decision-Makers

scribehealth’s target audience—doctors, hospital administrators, and clinic managers—were constantly busy with patient care and operational demands. Reps struggled to get past gatekeepers, and calls often went to voicemail without engagement, stalling sales efforts.

2. Inefficient Manual Sales Workflows

The SDRs at scribehealth spent excessive time on manual dialing, voicemail drops, and follow-up tracking, reducing their ability to hold real conversations with potential clients. With low call volumes and limited touchpoints, prospects were slipping through the cracks.

3. Compliance & Call Reputation Issues

Ensuring that their outbound efforts were HIPAA-compliant and professional was essential. However, flagged calls marked as “Spam Likely” hurt connection rates. Additionally, the team lacked real-time insights to refine call strategies for better success rates.

Scaling their sales team effectively while improving efficiency required a solution that automated key sales processes, maximized call outputs, and protected brand reputation.

Implementation of PowerDialer.AI

Scribe Health adopted PowerDialer.AI, integrating it seamlessly into their existing sales workflows. The implementation followed four key phases:

1. Parallel Dialing to Maximize Outreach

With PowerDialer.AI’s multi-line dialing, SDRs could reach up to five prospects simultaneously, significantly increasing connection rates. This allowed reps to go from making 50 calls per day to over 200, dramatically improving live conversations. Speaking with clinicians and clinic administrators, the sales team was able to segregate follow-ups based on medical specialties, ensuring highly relevant outreach tailored to each prospect.

2. AI-Powered Voicemail and Smart Call Insights

Instead of spending hours manually leaving voicemails, SDRs used AI Voicemail Drops, which automatically left personalized messages for doctors, administrators, and other key decision-makers when calls went unanswered. Clinics received tailored outreach messages that addressed their specific documentation pain points, making follow-ups more effective.

Additionally, real-time AI analytics helped optimize outreach by:

• Identifying the most effective call scripts based on clinician engagement.
• Determining optimal call times for different specialties.
• Refining follow-up strategies by analyzing response patterns within different healthcare segments.

3. CRM Integration for Seamless Follow-Ups

‍PowerDialer.AI was fully integrated into scribehealth’s CRM, ensuring that every call, voicemail, and interaction was automatically logged. This eliminated manual data entry and allowed reps to focus on conversion rather than admin tasks.Automated workflows now ensured that:

• Follow-up emails were triggered after every call, customized to reflect the specific medical specialty.
• Callback reminders were scheduled for engaged leads based on their availability and patient hours.
• High-intent prospects were prioritized, allowing SDRs to build deeper connections with the most promising leads.

4. Spam Protection and Compliance Safeguards

‍With PowerDialer.AI’s spam detection and caller reputation management, Scribe Health ensured their calls were delivered without being flagged, boosting answer rates. The system also ensured compliance by tracking all outreach efforts, providing visibility into interactions for internal audits and regulatory compliance reviews. All outreach activities were securely logged, maintaining full compliance with healthcare regulations, further strengthening Scribe Health’s credibility in the market.

‍Results After Implementation

After a comprehensive review call with the healthscribe's sales team about their experience using our dialing software, they shared the following feedback which clearly shows that the impact of PowerDialer.AI was immediate and measurable:

✅ 4x Higher Connection Rates – More decision-makers answering calls.
✅ 50% Reduction in Time Spent on Manual Voicemails – AI voicemail freed up hours per week.
✅ 3x More Meetings Booked per SDR – Sales team members were hitting quotas faster.
✅ 40% Faster Sales Cycles – AI insights helped close deals quicker.
✅ Improved Engagement with Healthcare Providers – More quality conversations leading to conversions.

‍"PowerDialer.AI has completely redefined how we do outbound sales. We’re no longer wasting time on repetitive tasks—our reps are actually having meaningful conversations that drive results."
– scribehealth SDR Manager

By leveraging PowerDialer.AI, Scribe Health streamlined their outbound sales efforts, ensuring more healthcare professionals could benefit from AI-powered progress notes.

‍Looking Ahead

‍With outbound sales now optimized for engagement and efficiency, scribehealth is exploring additional AI-driven sales automation strategies.

For healthcare technology companies looking to scale outbound sales while staying compliant, PowerDialer.AI offers a proven, battle-tested solution.

‍Want to see how PowerDialer.AI can transform your sales process? Book a Demo Today