Aircall vs Servicebell
AI Power dialer
Compare Aircall and Servicebell's features, efficiency, and support. Learn which cloud-based dialer offers superior automation, CRM integration, and scalability for your sales team's outreach needs.
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Aircall
Servicebell
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
Aircall
Servicebell
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
No native AI features; integrates with third-party tools like Gong or Chorus.ai for AI-driven insights
Integrates AI to detect live connections and filter out voicemails, optimizing call times.
Dial tree navigation
SSO
Unified communications
Cloud-based phone system with voice, SMS, conferencing, shared inbox, and CRM integrations. Offers real-time analytics and secure access.
Offers a unified communication platform combining voice, AI parallel dialing, live chat, video chat, and CRM integrations to streamline inbound and outbound communication.
Call transcripts
Integrations
Integrates seamlessly with a wide range of CRM systems, helpdesk tools, and productivity applications, including Salesforce, HubSpot, Pipedrive, Zendesk, Slack, and many others
Integrates with a robust range of platforms including HubSpot, Salesforce, Gong, Apollo, Outreach, Salesloft, Zoom, Zapier, Zendesk and more.
Account penetration reports
Reliability
99.99% uptime across all tiers
Recommended to obtain details on their Service Level Agreements (SLAs) and uptime commitments.
Features Conclusion
Aircall
- Aircall provides a versatile VoIP solution suitable for both inbound and outbound needs. Its features include intelligent call routing, an IVR system, call queuing, and real-time monitoring. Aircall's strength lies in its integration with over 100 apps, including CRM systems like Salesforce, and collaborative tools such as call tagging and shared contacts. Its Power Dialer automates outbound calling for increased efficiency.
ServiceBell
- ServiceBell, in contrast, focuses specifically on sales teams. Its key features include Power and Parallel Dialers that can handle up to 9 simultaneous calls, advanced visitor monitoring tools, and customizable CRM integrations. ServiceBell also offers a virtual salesfloor for live call monitoring and feedback, along with targeted outbound campaign features like voicemail drop and DNC tagging.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
Aircall
Essentials
$30/license
- 100 + Integrations and API access
- Unlimited calls within US & Canada
- Essential telephony features including IVR, call recording and click-to-dial
- Send and receive SMS and MMS
- Softphone for desktop, Android, iOS
- Unlimited simultaneous outbound calls and more.
Professional
$50/license
Features everything from the Essentials plan, plus
- Salesforce integration
- Mandatory call tagging
- Advanced analytics and call monitoring
- Advanced support features including queue call back and smart routing
- Advanced sales features including Power Dialer & Voicemail Drop
Custom
Based on team size
- Unlimited calls worldwide
- Custom onboarding
- Access to API developer support
- Service-level agreement (SLA)
- Single sign-on
Servicebell
Spotlight
$250 /month billed annually
- Unlimited accounts + 5k reveals/mo
- Auto-prospector starts at $500/mo
Spotlight
- Dynamic lists auto-update
- AI intent scoring
- Custom intent models
- Filter by 100s of attributes
- Multiple detection providers
- Use your own detection license
- Sync web engagement to CRM
- Automatically find contacts
Outbound
$500 /month billed annually
Features everything from the Spotlight plan, plus
- Includes 3 seats
- Additional seats at $200/mo
Dialer
- Dial up to 9 lines at once
- AI detects voicemail vs. human
- Premium spam risk monitoring
- Unlimited dials per month
- AI transcription
- Live listen in Salesfloor
- Public Salesfloor rooms
- Sync dispositions
Inbound
$2,000 /month billed annually
Features everything from the Outbound plan, plus
- Includes unlimited Spotlight accounts + 10k reveals per month
Video Chat
- Best-in-class video & audio chat
- AI chat custom to your site
- Custom alerts, filtering, routing
- Custom availability windows
- Screenshare, record & annotate
- Visitor identification
- Journeys with pre-recorded videos
- Scheduler with round robin
Pricing Conclusion
Aircall
- Aircall focuses on general call management, with plans starting at $30 per user per month. Their Essentials plan includes unlimited inbound calls and integration with over 50 apps. For $50 per user monthly, the Professional plan adds Salesforce integration and real-time analytics.
ServiceBell
- ServiceBell specializes in outbound dialing solutions, particularly for sales teams. Their base plan costs $500 per month for three users, with additional users priced at $200 per month each. They also offer a comprehensive "Go Allbound" plan for $2,500 monthly, covering both inbound and outbound needs.
Key differences:
- Aircall provides a lower-cost entry point with a focus on versatile call management.
- ServiceBell targets businesses requiring advanced outbound dialing capabilities.
Reviews
Aircall
Aircall gives me and my business the ability to work efficiently and effectively despite living in multiple locations. The dashboard is easy to navigate and the customizations allow us to be as flexible or as controlled as needed, depending on user or team.
The customer support is incredibly helpful and I clearly understood everything during our technical setup call, so I could get the most out of my time with him.
My team is using Aircall daily for their outbound activity, and it easily integrated with our Hubspot CRM tool.
To assess customer satisfaction levels, we analyzed user ratings and reviews from reputable platforms G2 and Capterra.
Servicebell
"Great way to catch your high-intent leads!"
I love the live feed that enables you to see what are your website visitors seeing. I also love the ability to do live calls and screen sharing. It's proven to be very useful!
The customer service is also great!
It's sometimes glitchy and does not respond as expected.
ServiceBell allows us to track closely what are our visitors seeing, giving us the opportunity to jump in when a visitor is in a high-intent page. It's also serving us a augmented chatbot to solve visitors questions. Additionally, it lets us know whenever a known lead is on the website in case we want to intervene and help them find what they are looking for, thus, it helps us improve our relation with our users.
- To assess customer satisfaction levels, we analyzed user ratings and reviews from reputable platforms G2 and Capterra.
Compare Alternatives
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Summary
Which one is better?
- Aircall stands out as the better option for businesses seeking a well-rounded communication solution. It excels in managing both inbound and outbound communications, offering a flexible and collaborative system. With its extensive integrations, advanced call management features, and more affordable starting costs, Aircall is particularly well-suited for small to medium-sized teams that need a versatile platform.
- On the other hand, ServiceBell shines for businesses that prioritize outbound sales efficiency. If your company requires specialized tools like parallel dialing and visitor tracking for targeted outreach, ServiceBell is the superior choice. Its powerful sales-focused features and deep CRM integrations, particularly with platforms like HubSpot and Salesforce, make it ideal for larger sales teams needing advanced outbound capabilities.