Elto vs Servicebell
AI Power dialer
Elto
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Servicebell
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
Elto
Servicebell
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
primarily focuses on automating dialing tasks and improving call efficiency, with no native support for features like real-time transcription or sentiment analysis.
Integrates AI to detect live connections and filter out voicemails, optimizing call times.
Dial tree navigation
SSO
Unified communications
Primarily focuses on enhancing outbound calling efficiency and does not offer comprehensive unified communication features like video conferencing, messaging, or email integration.
Offers a unified communication platform combining voice, AI parallel dialing, live chat, video chat, and CRM integrations to streamline inbound and outbound communication.
Call transcripts
Integrations
offers robust two-way, native integrations with major sales platforms and SEPs, including the most comprehensive integration available with Apollo.io.
Integrates with a robust range of platforms including HubSpot, Salesforce, Gong, Apollo, Outreach, Salesloft, Zoom, Zapier, Zendesk and more.
Account penetration reports
Reliability
Recommended to obtain details on their Service Level Agreements (SLAs) and uptime commitments.
Recommended to obtain details on their Service Level Agreements (SLAs) and uptime commitments.
Features Conclusion
Servicebell
- ServiceBell is designed for real-time lead engagement through live video chat. Key features include automated lead routing, account identification through partnerships with Clearbit and 6sense, and real-time co-browsing. The platform allows teams to engage with website visitors using live video calls, improving conversions and accelerating sales processes. It integrates well with major CRMs like HubSpot and Salesforce, making it ideal for marketing and sales teams focused on personalized, high-touch lead interaction.
Elto
- Elto, in contrast, is a parallel dialing tool built for high-volume outbound sales operations. It focuses on dialing efficiency with features like predictive dialing, real-time spam detection, and DID reputation management to ensure calls are not marked as spam. Elto integrates with CRMs like Salesforce, HubSpot, and Apollo, and offers advanced call tracking, multi-integration syncing, and custom call scripts to enhance outbound productivity. It also supports seamless CRM integration, allowing for efficient sales operations.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
Elto
All you can call
$239/seat/month
- Unlimited dials with up to 6 simultaneous calls
- Native integrations to sync dispositions, analytics, sequences, and lists
- Up to 10 outbound numbers (US/UK), with additional numbers available for $1/month
- Automatic call recording and transcription
- Comprehensive data analytics and reporting features
- Advanced tools like time-zone filtering, dial tree detection, CSV support, and more
- 7 days free trial offered
Servicebell
Spotlight
$250 /month billed annually
- Unlimited accounts + 5k reveals/mo
- Auto-prospector starts at $500/mo
Spotlight
- Dynamic lists auto-update
- AI intent scoring
- Custom intent models
- Filter by 100s of attributes
- Multiple detection providers
- Use your own detection license
- Sync web engagement to CRM
- Automatically find contacts
Outbound
$500 /month billed annually
Features everything from the Spotlight plan, plus
- Includes 3 seats
- Additional seats at $200/mo
Dialer
- Dial up to 9 lines at once
- AI detects voicemail vs. human
- Premium spam risk monitoring
- Unlimited dials per month
- AI transcription
- Live listen in Salesfloor
- Public Salesfloor rooms
- Sync dispositions
Inbound
$2,000 /month billed annually
Features everything from the Outbound plan, plus
- Includes unlimited Spotlight accounts + 10k reveals per month
Video Chat
- Best-in-class video & audio chat
- AI chat custom to your site
- Custom alerts, filtering, routing
- Custom availability windows
- Screenshare, record & annotate
- Visitor identification
- Journeys with pre-recorded videos
- Scheduler with round robin
Pricing Conclusion
Elto
- Elto focuses on parallel dialing for outbound sales teams. Its pricing is more transparent and starts at $150 per user per month, with the ability to scale as needed. Elto's flexible, month-to-month plans make it suitable for fast-paced sales environments that need robust dialing features like automatic spam detection, seamless CRM integrations, and advanced call tracking
Servicebell
- ServiceBell on the other hand, starts at $750 per month with its Starter Plan, designed for sales teams looking to engage leads through live video chat, routing, and account identification. The Growth Plan is priced at $1,500 per month, offering more advanced features such as increased visitor limits and additional routing options. ServiceBell also provides an Enterprise Plan, with customized pricing for larger teams and organizations that need to handle a higher volume of traffic
Reviews
Elto
Elto is a top class product and the team are super! in terms of both product and support.
From a support side, as we were trialing Elto, the support team, particularly Jagath and Vignesh were super helpful, quick to respond and easy to reach. Any time our team needed help or advice they were ready to jump on a call and that made the difference between Elto and all the other parallel dialer's we tried.
As a tool, Elto outperformed any other parallel dialer by a mile. Super easy to use, intuitive, seamlessly integrates with all our current systems and feeds data to our CRM. For us, choosing Elto came down to the speed it connected the dialer with a prospect when parallel dialing compared to all the other tools we trialed. We were doing 6 dials at a time to start and our connect rates and conversation volumes increased by a huge amount from the very first day.
The other parallel dialers we trialed didn't connect the dialer to the receiver for up to 10 seconds sometimes, far too slow - by the time we could say hello they had already hung up, pretty much defeating the purpose of the parallel dialer as connect rates were v low.
10/10 from us!
To assess customer satisfaction levels, we analyzed user ratings and reviews from reputable platforms G2 and Capterra.
Servicebell
"Great way to catch your high-intent leads!"
I love the live feed that enables you to see what are your website visitors seeing. I also love the ability to do live calls and screen sharing. It's proven to be very useful!
The customer service is also great!
It's sometimes glitchy and does not respond as expected.
ServiceBell allows us to track closely what are our visitors seeing, giving us the opportunity to jump in when a visitor is in a high-intent page. It's also serving us a augmented chatbot to solve visitors questions. Additionally, it lets us know whenever a known lead is on the website in case we want to intervene and help them find what they are looking for, thus, it helps us improve our relation with our users.
- To assess customer satisfaction levels, we analyzed user ratings and reviews from reputable platforms G2 and Capterra.
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