Aircall vs Orum
AI Power dialer
.png)
Aircall
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Orum
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
Aircall
Orum
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
No native AI features; integrates with third-party tools like Gong or Chorus.ai for AI-driven insights
Offers real-time transcription, sentiment analysis, and automatic call summarization with action items.
Dial tree navigation
SSO
Unified communications
Cloud-based phone system with voice, SMS, conferencing, shared inbox, and CRM integrations. Offers real-time analytics and secure access.
Voice-centric platform with integrations for CRM and sales tools; focuses on AI-enhanced calls, real-time collaboration, and virtual sales floor.
Call transcripts
Integrations
Integrates seamlessly with a wide range of CRM systems, helpdesk tools, and productivity applications, including Salesforce, HubSpot, Pipedrive, Zendesk, Slack, and many others
Integrates with major CRM and sales platforms: Salesforce, Salesloft, Outreach, HubSpot, and Apollo.
Account penetration reports
Reliability
99.99% uptime across all tiers
High uptime and performance for enterprise customers; specific reliability metrics not publicly available.
Features Conclusion
Aircall AI
- Aircall AI offers a robust communication platform with features like CRM integration, AI-driven call analytics, and inbound/outbound call management, making it ideal for businesses needing a comprehensive solution.
Orum
- Orum specializes in AI-powered sales dialing, designed to enhance outbound call efficiency. Its features are tailored for sales teams looking to maximize productivity through advanced dialing capabilities
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
Aircall
Essentials
$30/license
- 100 + Integrations and API access
- Unlimited calls within US & Canada
- Essential telephony features including IVR, call recording and click-to-dial
- Send and receive SMS and MMS
- Softphone for desktop, Android, iOS
- Unlimited simultaneous outbound calls and more.
Professional
$50/license
Features everything from the Essentials plan, plus
- Salesforce integration
- Mandatory call tagging
- Advanced analytics and call monitoring
- Advanced support features including queue call back and smart routing
- Advanced sales features including Power Dialer & Voicemail Drop
Custom
Based on team size
- Unlimited calls worldwide
- Custom onboarding
- Access to API developer support
- Service-level agreement (SLA)
- Single sign-on
Orum
Launch
- Unlimited dials
- Click-to-Call, Power, and Parallel Dialing (up to 5)
- 5 Caller IDs Per Month
- Call History, Recordings, and Analytics
- Caller ID Reputation Monitoring
- Dial-tree Navigation
- Voicemail Drop
- Integrations with Salesforce, Salesloft, Hubspot, Outreach, Apollo and Gong
Ascend
Features everything in Launch, plus
- Virtual Sales Floor
- Parallel Dialing (up to 10)
- 10 Caller IDs Per Month
- International Dialing
- Team Reporting and Configuration
- Voicemail Sequencing
- Call Library
- AI Objection Detection
- AI Call Summary
Pricing Conclusion
Aircall AI
- Aircall AI offers flexible pricing with plans starting at $30/user/month for the Essentials Plan and $50/user/month for the Professional Plan, catering to businesses that need robust communication tools and CRM integration.
Orum
- Orum, focusing on AI-driven sales dialing, offers custom pricing based on specific business needs. This makes Orum ideal for companies that require advanced outbound calling solutions tailored to their sales strategies.
Reviews
Aircall
Aircall gives me and my business the ability to work efficiently and effectively despite living in multiple locations. The dashboard is easy to navigate and the customizations allow us to be as flexible or as controlled as needed, depending on user or team.
The customer support is incredibly helpful and I clearly understood everything during our technical setup call, so I could get the most out of my time with him.
My team is using Aircall daily for their outbound activity, and it easily integrated with our Hubspot CRM tool.
To assess customer satisfaction levels, we analyzed user ratings and reviews from reputable platforms G2 and Capterra.
Orum
Orum is one of the tools you really need in your tech stack. From having your SDRs on sales floors together, dialing together, building culture together to access to multiple phone numbers across the country to the enrichment capabilities. I can go on and on about Orum. The best part of Orum from a user perspective is the capability to dial up to 10x more people and keep track of all the objections. From a management perspective having the analytics at my finger tips, the capability to have full insight on how my team is progressing and having a Client Success Manager (Gi) who has supported me with much more than how to use Orum but how to look at our numbers better than what is on the surface. Gi, our Client Success Manager is one of the best and ensuring we are utilizing all the gold Orum has to offer!
In a matter of a few months my team's baseline has only increased higher and higher from month to month. If that's not enough, my team absolutely love Orum. Even the SDRs that identify as not technically advanced! So this is the tool for each and every user.
To assess customer satisfaction levels, we analyzed and used user ratings and reviews from reputable platforms G2 and Capterra.
