Klenty vs Talkdesk
AI Power dialer
Klenty
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Talkdesk
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
Klenty
Talkdesk
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Does not have built-in AI for conversational intelligence related to voice calls. However, it does provide an AI-powered voicemail detection to eliminate time spent on answering machines
offers AI-driven speech analytics through features like Talkdesk IQ and Talkdesk Guardian which monitor calls for key phrases and sentiments, providing real-time feedback and performance analysis
Dial tree navigation
SSO
Unified communications
Focuses on sales engagement through voice calls, email, and multi-channel outreach, but does not integrate video or chat communication within the platform
Integrates Voice, SMS, email, social media, and chat into a single platform designed to handle all communication needs in one place
Call transcripts
Integrations
Integrates with CRM platforms like Salesforce, HubSpot, and Pipedrive. It allows automatic logging of call activity and other sales interactions, streamlining lead management
Integrates with over 60 CRM and business tools, including Salesforce, Zendesk, and Slack and also offers API access for custom integrations
Account penetration reports
Reliability
99.9% uptime across all pricing tiers
99.9% uptime
Features Conclusion
Klenty
- Klenty is a sales engagement platform designed for automating outreach across multiple channels like email, calls, SMS, and LinkedIn. It supports cadence management, allowing sales teams to automate their workflows, follow-ups, and manage large outreach campaigns.
- The platform integrates seamlessly with CRMs like Salesforce, HubSpot, and Pipedrive, making it easy to manage prospects and leads directly within the CRM. Klenty's multi-mode dialer helps automate call sequences, increasing efficiency for teams focused on outbound sales.
Talkdesk
- Talkdesk is a robust contact center as a service (CCaaS) platform that offers features like automatic call distribution (ACD), IVR, real-time dashboards, and AI-powered analytics. It integrates deeply with CRMs like Salesforce and provides omnichannel support for voice, SMS, email, and social media communications.
- With add-ons like speech analytics, workforce management, and quality monitoring, Talkdesk is ideal for larger enterprises that need a powerful, scalable solution to manage customer interactions.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
Klenty
Basic
$35 per user per month
- One-click Dialer
- Call Recordings
- CSV Uploads
- Export Call & Prospect Data
- Cadence Call Step
- Basic incoming Call Routing
- Reports
- CRM Integrations
Advanced
$60 per user per month
Features everything in Basic, plus
- Import Tasks From 3rd Party App
- Parallel Dialer
- Power Dialer
- Advanced Incoming Call Routing
Talkdesk
CX Cloud Essentials
$85 per user per month
- Voice Engagement
- Studio & Routing
- Studio Functions
- Real-time Dashboards (Live)
- Business Intelligence (Explore)
- Connections
- API Access
- Workspace Designer
- Automation Designer
- Conversations Mobile App
- Digital Access for Essentials
- 70+ out-of-the-box integrations
- 100+ AppConnect marketplace
CX Cloud Elevate
$115 per user per month
Features everything in Elevate, plus
- Digital Engagement
- Quality Management
- Screen Recording
- Feedback
- Automated Notifications
CX Cloud Elite
$145 per user per month
Features everything in Elevate, plus
- Custom Reporting with Live & Explore
- Performance Management along with
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
Pricing Conclusion
Klenty
- Klenty’s pricing starts with the Startup Plan at $50 per user per month, which offers basic email automation features. For teams requiring multi-channel outreach, the Growth Plan is priced at $70 per user per month, while the Pro Plan, offering advanced analytics and insights, is available at $100 per user per month. These plans are designed to support teams that need to streamline outbound sales across various communication channels.
Talkdesk
- Talkdesk’s pricing begins at $75 per user per month with the CX Cloud Essentials plan, which includes basic call center functionality like voice engagement and automatic call distribution (ACD). For more advanced needs, the CX Cloud Elevate plan is priced at $95 per user per month, adding features like quality management and screen recording. The CX Cloud Elite plan, at $125 per user per month, offers advanced tools such as AI-powered analytics, custom reporting, and performance management for large-scale contact centers.
Reviews
Klenty
"Best tool for calling & monitoring in this price range"
Parallel dialing, voicemail recording and submission, monitoring calls and leaving comments for reps, note updation - basically calling is the best I like about Klenty.
We tried to use Linkedin outreach initially, after a while our accounts got suspended temporarily. Better integration with Linkedin could have helped.
Updating notes after every call was a head ache previously, with Klenty's dialer our executives make more calls and updating notes to CRM is not the reps task anymore, it automatically sends it to the CRM. Saving us a huge deal of time
Talkdesk
"Excellent experience with talkdesk"
the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well.
The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support.
It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation
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