Aloware vs Talkdesk
AI Power dialer
Aloware
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Talkdesk
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
Aloware
Talkdesk
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Provides robust call tracking, performance analytics, and workflow automations that help manage customer interactions efficiently
offers AI-driven speech analytics through features like Talkdesk IQ and Talkdesk Guardian which monitor calls for key phrases and sentiments, providing real-time feedback and performance analysis
Dial tree navigation
SSO
Unified communications
Integrates voice calls, SMS, email, and social messaging into a single interface, making it a powerful tool for multi-channel communication
Integrates Voice, SMS, email, social media, and chat into a single platform designed to handle all communication needs in one place
Call transcripts
Integrations
Integrates with several major platforms like HubSpot, Salesforce, Zapier, Pipedrive, and others, providing seamless data flow and enhancing CRM functionality
Integrates with over 60 CRM and business tools, including Salesforce, Zendesk, and Slack and also offers API access for custom integrations
Account penetration reports
Reliability
99.9% uptime across all pricing tiers
99.9% uptime
Features Conclusion
Aloware
- Aloware is an all-in-one contact center platform designed to handle both inbound and outbound communications. It provides sales and support teams with tools like power dialers, SMS campaigns, and automated workflows to increase productivity and customer engagement. Aloware integrates with popular CRMs like HubSpot and Zoho, allowing teams to manage customer relationships effectively. It also offers call tracking, call recording, and multi-channel messaging (voice, SMS, email), making it a strong choice for small to medium businesses focused on outbound sales and multi-channel customer interaction.
Talkdesk
- Talkdesk is a cloud-based contact center solution built for enterprise-level businesses. It offers a more comprehensive set of features, including automatic call distribution (ACD), IVR, AI-powered analytics, and omnichannel support for voice, chat, email, and social media. Talkdesk integrates with major CRMs like Salesforce, providing advanced tools like speech analytics, quality monitoring, and real-time dashboards. Its AI-driven virtual agents and workforce management tools help large teams manage customer interactions at scale, improving efficiency and customer experience
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
Aloware
iPro
$30 per user per month
- Unlimited Calls (US & CA)
- Clean, dedicated numbers
- 2-way SMS/MMS
- Click to call extension
- IVRs & Routing
- Live wallboard
- Call recording
- Real-time reporting
- 20+ CRM integrations
- Dial in CRM
- Mobile + desktop apps
- Local presence (Add-on)
- Alo AI (Add-on)
uPro
$60 per user per month
Features everything in iPro, plus
- Bulk SMS/MMS broadcasting
- Call & text sequences
- PowerDialer
- Call coaching, listen & barge
- Mandatory tags & dispositions
- VM drops & SMS templates
- API & Webhooks
- Advanced call routing & forwarding
- Zapier integration
Talkdesk
CX Cloud Essentials
$85 per user per month
- Voice Engagement
- Studio & Routing
- Studio Functions
- Real-time Dashboards (Live)
- Business Intelligence (Explore)
- Connections
- API Access
- Workspace Designer
- Automation Designer
- Conversations Mobile App
- Digital Access for Essentials
- 70+ out-of-the-box integrations
- 100+ AppConnect marketplace
CX Cloud Elevate
$115 per user per month
Features everything in Elevate, plus
- Digital Engagement
- Quality Management
- Screen Recording
- Feedback
- Automated Notifications
CX Cloud Elite
$145 per user per month
Features everything in Elevate, plus
- Custom Reporting with Live & Explore
- Performance Management along with
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
Pricing Conclusion
Aloware
- Aloware’s pricing is flexible, starting at $30 per user per month, making it accessible to small to medium-sized businesses. Higher-tier plans offer additional features like power dialers and CRM integration, catering to teams with more complex outbound communication needs.
Talkdesk
- Talkdesk offers tiered pricing starting at $75 per user per month with its CX Cloud Essentials plan. This base plan includes core contact center features like voice engagement and basic reporting. For more advanced needs like AI tools, speech analytics, and custom reporting, businesses can opt for the CX Cloud Elevate or Elite Plans, which are priced at $95 and $125 per user per month, respectively.
Reviews
Aloware
"A great all around softphone service"
Deployment was simple, getting the team set up with their own numbers etc. was painless. Support has been fantastic, as any time I've had a question, they've been able to solve it and always get back to me in a timely manner. My SDR team uses it every day, and have found that it integrates easily with their normal flow of work.
Talkdesk
"Excellent experience with talkdesk"
the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well.
The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support.
It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation
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