CloudTalk vs Talkdesk
AI Power dialer
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CloudTalk
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Talkdesk
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
CloudTalk
Talkdesk
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality
offers AI-driven speech analytics through features like Talkdesk IQ and Talkdesk Guardian which monitor calls for key phrases and sentiments, providing real-time feedback and performance analysis
Dial tree navigation
SSO
Unified communications
Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one
Integrates Voice, SMS, email, social media, and chat into a single platform designed to handle all communication needs in one place
Call transcripts
Integrations
Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged
Integrates with over 60 CRM and business tools, including Salesforce, Zendesk, and Slack and also offers API access for custom integrations
Account penetration reports
Reliability
99.9% uptime across all tiers
99.9% uptime
Features Conclusion
CloudTalk
- CloudTalk offers a feature-rich call center solution with tools like intelligent call routing, automatic call distribution (ACD), and real-time call monitoring. Its AI-powered call transcription and sentiment analysis enhance customer interaction quality, making it ideal for businesses looking to optimize customer service and sales operations. Additionally, CloudTalk integrates smoothly with major CRMs and helpdesk software, allowing seamless communication across multiple platforms, which is especially beneficial for growing teams managing inbound and outbound calls.
Talkdesk
- Talkdesk is a highly scalable cloud-based contact center platform designed to provide omnichannel communication, including voice, chat, email, and SMS. Its AI-driven features, such as Talkdesk IQ for predictive analytics and virtual agents, empower teams to deliver personalized and proactive customer experiences. Talkdesk offers advanced capabilities like speech analytics, automated workflows, and real-time agent assistance, making it an excellent choice for large enterprises looking to scale their customer support and sales departments while enhancing operational efficiency through automation.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
CloudTalk
Starter
$25 per user per month
- Unlimited inbound & intracompany calls
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30 per user per month
Features everything in Starter, plus
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Expert
$50 per user per month
Features everything in Essential, plus
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Talkdesk
CX Cloud Essentials
$85 per user per month
- Voice Engagement
- Studio & Routing
- Studio Functions
- Real-time Dashboards (Live)
- Business Intelligence (Explore)
- Connections
- API Access
- Workspace Designer
- Automation Designer
- Conversations Mobile App
- Digital Access for Essentials
- 70+ out-of-the-box integrations
- 100+ AppConnect marketplace
CX Cloud Elevate
$115 per user per month
Features everything in Elevate, plus
- Digital Engagement
- Quality Management
- Screen Recording
- Feedback
- Automated Notifications
CX Cloud Elite
$145 per user per month
Features everything in Elevate, plus
- Custom Reporting with Live & Explore
- Performance Management along with
- Workforce Management
- Customer Experience Analytics
- Proactive Outbound Engagement
Pricing Conclusion
CloudTalk
- CloudTalk starts at $30 per user per month with the Starter Plan, which covers essential features like unlimited incoming calls, call queuing, and basic integrations. For teams looking for more advanced options, the Expert Plan is available at $50 per user per month, offering features like AI-driven analytics, call monitoring, and custom reports. This makes CloudTalk a flexible, cost-effective solution for companies seeking comprehensive call center management with scalable plans as their needs grow.
Talkdesk
- Talkdesk offers tiered pricing starting at $75 per user per month for the Professional Plan, which includes omnichannel communication, real-time dashboards, and CRM integrations. For enterprise-level businesses, the Enterprise Plan is available at $125 per user per month, providing additional features such as AI-powered workforce management, custom reporting, and predictive analytics. While Talkdesk has a higher price point, it offers extensive features tailored for larger organizations with more complex customer service needs.
Reviews
CloudTalk
"Seamless Global Phone Solution for Our Remote Teams!"
Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.
CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!
Talkdesk
"Excellent experience with talkdesk"
the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well.
The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support.
It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation
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