CloudTalk vs Ricochet360
AI Power dialer
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CloudTalk
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Ricochet360
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
CloudTalk
Ricochet360
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality
doesn’t explicitly support AI for conversational intelligence although it offers automated workflows and predictive dialing, which optimize call flows and help sales reps focus on productive conversations.
Dial tree navigation
SSO
Unified communications
Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one
Integrates multiple communication channels, including voice calls, SMS, and emails, into its platform providing sufficient tools for managing multi-channel communication, focusing on sales and marketing automation.
Call transcripts
Integrations
Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged
Supports a variety of integrations, including Salesforce, Mailchimp, WordPress, and Zapier.
Account penetration reports
Reliability
99.9% uptime across all tiers
Features Conclusion
CloudTalk
- CloudTalk is a comprehensive cloud-based call center platform that supports both inbound and outbound call management. Key features include automatic call distribution (ACD), AI-driven analytics, and call recording. It seamlessly integrates with popular CRMs like Salesforce, HubSpot, and Zoho, enhancing the ability to manage customer relationships and sales processes efficiently.
- CloudTalk also offers advanced tools like IVR systems, voicemail, and call scripting, making it a great choice for businesses that need to optimize their customer service and sales operations. It's designed for scalability, supporting businesses from small teams to larger enterprises.
Ricochet360
- Ricochet360 is a cloud-based sales and call center solution tailored primarily for outbound-focused businesses. It features a progressive dialer, CRM integration, and marketing automation, allowing businesses to engage leads via phone, email, and SMS.
- Ricochet360 also includes call analytics, lead management, and scripting tools for sales optimization. With tools like click-to-call, skills-based routing, and email drip automation, it helps businesses enhance their contact rates and sales productivity. The platform is ideal for businesses that need to automate and streamline high-volume outbound communications.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
CloudTalk
Starter
$25 per user per month
- Unlimited inbound & intracompany calls
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30 per user per month
Features everything in Starter, plus
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Expert
$50 per user per month
Features everything in Essential, plus
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Ricochet360
Shuttle
$20 per seat billed annually
- 500 Minutes*
- Ricochet360 CRM
- Cloud Phone System
- Click-to-Call Dialing
- Preview Dialing
- Call Recording
- IVR Routing
- Additional Local Lines ($3.00 Per line)
- Additional Toll-Free Lines ($5.00 Per line)
- Perfect Voicemail
- Unlimited List Uploads
- Lead Distribution
- Call History Reporting
- Unlimited Cloud Storage
- Unlimited Call Recordings
- Virtual Training Course
- Youtube User Guide
Cruiser
$35 per seat billed annually
Features everything from Shuttle plan, plus
- 750 Minutes*
- Unlimited Texting ($0.02 per text)
Booster
$85 per seat billed annually
Features everything from Cruiser plan, plus
- 1000 Minutes*
- Local Presence
- Caller ID Masking
- Perfect Voicemail
- Progressive Dialing Technology
- Spam Guru
- Agent Performance Reporting
- Lead Performance Reporting
- Call History Reporting
- Support Ticketing System
- Customer Service Support line
- Social Media Lookup $0.03 per lookup
- Text Automation
- Email Automation
- Call Cadence Automation
Pricing Conclusion
CloudTalk
- CloudTalk pricing starts at $30 per user per month, which covers essential features such as unlimited incoming calls, call queuing, and basic CRM integrations. The Expert Plan is priced at $50 per user per month, offering additional features like AI-driven analytics and custom reporting, making it an attractive solution for businesses of all sizes looking for advanced call management features
Ricochet360
- Ricochet360’s pricing starts at $165 per user annually, with a minimum requirement of $500 per month for 4-5 seats. This includes core features like progressive dialing, call recording, and CRM integration. Ricochet360’s pricing is higher, making it suitable for companies with dedicated sales teams that need a comprehensive outbound communication system with automation
Reviews
CloudTalk
"Seamless Global Phone Solution for Our Remote Teams!"
Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.
CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!
Ricochet360
"Absolutely best tool for automation of my Telemarketing needs."
Well, it is really easy for us to automate our marketing efforts which involve constant touch with the US audience. Before we were overwhelmed with our work as all the work we did was scatterred in places. Having this tool have ahlped us save huge chunk of time.. We are talking 40% ..Review collected by and hosted on G2.com.
Well, there are very less reasons I dislike Ricochet360 ... One of them is that is this tool is pretty costly. However, it pays itself if you have a good marketing team and know how to use all its features.
It has many features like Spam Guru, expert Lead management, and marketing automation. But I am a fan that how I don't have to teach my sales staff to pick up this software and start using in not more than a half an hour call.
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