CloudTalk vs OpenPhone
AI Power dialer
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CloudTalk
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
OpenPhone
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
CloudTalk
OpenPhone
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality
Does not have advanced conversational AI for call analysis but offers AI-generated text responses and AI call summaries, which help automate responses and make follow-up easie
Dial tree navigation
SSO
Unified communications
Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one
Focuses primarily on VoIP calling and text messaging, without integrated video or team chat.
Call transcripts
Integrations
Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged
Integrates with several key tools like HubSpot and Salesforce to sync calls and texts with CRM platforms, allowing for better tracking and management of customer interactions
Account penetration reports
Reliability
99.9% uptime across all tiers
99.9% uptime
Features Conclusion
CloudTalk
- CloudTalk is a versatile cloud-based call center solution offering advanced features like intelligent call routing, automatic call distribution (ACD), and AI-powered analytics for real-time performance tracking. It integrates seamlessly with major CRMs like Salesforce and HubSpot, providing businesses with tools like call transcription, sentiment analysis, and click-to-call. CloudTalk is designed for both small and large teams, making it an ideal solution for businesses focused on streamlining inbound and outbound communications while boosting team productivity and customer experience.
OpenPhone
- OpenPhone is a modern business phone system that provides essential features like call recording, IVR, and SMS messaging. It focuses on simplicity and ease of use, offering a clean user interface accessible from both desktop and mobile apps. OpenPhone is best suited for smaller teams and startups looking for a basic communication solution with features like call logging, voicemail transcription, and team collaboration tools. While it provides strong support for texting and calling, it lacks advanced call center features like auto-dialers and sentiment analysis, making it less ideal for larger enterprises
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
CloudTalk
Starter
$25 per user per month
- Unlimited inbound & intracompany calls
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30 per user per month
Features everything in Starter, plus
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Expert
$50 per user per month
Features everything in Essential, plus
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
OpenPhone
Starter
$15 per user per month
All plans include:
- One new local or toll-free phone number per user
- Calling and messaging to US and Canadian numbers*
- Voicemail transcripts
Business
$ 23 per user per month
Features everything from starter, plus
- OpenPhone AI
- Group calling
- Custom ring orders
- Call transfers
- HubSpot and Salesforce integrations
- Phone menus
- Analytics and reporting
- Auto call recording
Enterprise
Custom based pricing
Features everything from business, plus
- Custom contract and pricing
- Dedicated account manager
- Priority support
- Audit log
Pricing Conclusion
CloudTalk
- CloudTalk pricing starts at $30 per user per month for the Starter Plan, which includes features like unlimited incoming calls, basic integrations, and call queuing. For more advanced features such as AI-driven analytics, call monitoring, and real-time reporting, the Expert Plan is available at $50 per user per month. This makes CloudTalk a flexible option for businesses looking to scale their call center operations with sophisticated analytics and customer management feature.
OpenPhone
- OpenPhone has a more streamlined pricing model, starting at $10 per user per month for the Starter Plan, which includes basic calling and messaging in the U.S. and Canada. For additional features like call recording, voicemail transcription, and team collaboration, the Premium Plan is priced at $20 per user per month. OpenPhone's pricing is attractive for smaller businesses and startups needing a cost-effective communication platform without the complexities of larger call center solutions.
Reviews
CloudTalk
"Seamless Global Phone Solution for Our Remote Teams!"
Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.
CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!
OpenPhone
"The best user-friendly calling platform ever."
I like it because you can use it in any part of the world as long as you have access to data, the quality of the phone calls is perfect, and the Multimedia messages are important in my line of business and it could connect with other Softwares and the calls are recorded.
I use this calling platform every day for my real estate business and more. The customer service staff always do their best to solve any issues.
This platform is very easy to use; even my 7-year-old daughter knows how to use it with no complications.
The best part is that it's super easy to implement with other platforms like Slack, which is another communication channel that my team uses as well.Review collected by and hosted on G2.com.
I would suggest having a customer service line for tech or billing issues. Many users don't have the time or inclination to chat or email back and forth with a customer support representative. They prefer speaking directly because they feel they can express themselves better that way.
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