CloudTalk vs Koncert
AI Power dialer
.jpeg)
CloudTalk
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Koncert
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
CloudTalk
Koncert
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality
Uses AI-powered dialers that help automate prospecting and optimize call workflows that help prioritize leads and improve call efficiency
Dial tree navigation
SSO
Unified communications
Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one
Supports a multi-channel sales engagement platform which includes phone, email, video, text, and social touches, all managed within one system allowing better organization of sales touchpoints across different channels
Call transcripts
Integrations
Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged
Integrates with major CRMs such as Salesforce, HubSpot, Salesloft, Outreach, Gong, Apollo making it a powerful platform to unify sales engagement and manage prospects efficiently
Account penetration reports
Reliability
99.9% uptime across all tiers
99.99% uptime across all pricing tiers
Features Conclusion
CloudTalk
- CloudTalk is a robust cloud-based call center solution offering advanced features such as intelligent call routing, AI-powered analytics, and multichannel support including voice, SMS, and email. It also boasts seamless integrations with major CRM platforms like Salesforce and HubSpot, making it ideal for businesses looking to improve both inbound and outbound communications.
- Key features include real-time call monitoring, call scripts, and interactive voice response (IVR), helping teams enhance customer support and sales efforts. CloudTalk is particularly well-suited for companies needing comprehensive call management and analytics
Koncert
- Koncert is a specialized sales engagement platform known for its power dialer solutions, which are designed to optimize outbound sales activities. It offers features like click-to-call, dialer-CRM integration, and call logging, allowing sales teams to increase their call efficiency significantly.
- Koncert’s tools, such as local presence dialing and recorded voicemail drops, help sales teams automate many aspects of outbound calls. It integrates well with various CRMs and sales enablement platforms, making it ideal for sales teams focused on increasing productivity through automated dialing.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
CloudTalk
Starter
$25 per user per month
- Unlimited inbound & intracompany calls
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30 per user per month
Features everything in Starter, plus
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Expert
$50 per user per month
Features everything in Essential, plus
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Koncert
Melody
Features a AI Flow Dialer - Single Line Power Dialer
- Quick Connect
- Click To Call on the call list screen
- Analytics & Call History
- Automated Local Presence
- Remote Salesfloor
- Call Blitz Room
- Live Call Listen and Whisper
- Call Library
- Team Reporting & Configuration
Symphony
Features a AI Parallel Dialer with 1 to 4 lines
- Quick Connect
- Click To Call on the call list screen
- Analytics & Call History
- Automated Local Presence
- Remote Salesfloor
- Call Blitz Room
- Live Call Listen and Whisper
- Call Library
- Team Reporting & Configuration
Melody+
Features a AI Flow Dialer - Single Line Power Dialer along with
- AI Objection Detection
- AI Summary Notes & Transcriptions
Pricing Conclusion
CloudTalk
- CloudTalk offers flexible pricing starting at $30 per user per month for its Starter Plan, which includes core features like unlimited incoming calls, call queuing, and basic CRM integrations. For more advanced capabilities, such as AI-driven call analytics and custom reporting, the Expert Plan is priced at $50 per user per month, providing a scalable option for businesses of all sizes.
Koncert
- Koncert does not provide public pricing details, but it offers customizable solutions, particularly for heavy outbound sales teams. The platform is known for its high efficiency in increasing outbound calls with features like the power dialer. It typically targets B2B sales teams, with pricing likely tailored to enterprise needs based on scale and usage
Reviews
CloudTalk
"Seamless Global Phone Solution for Our Remote Teams!"
Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.
CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!
Koncert
"Great dialer with an incredible roadmap"
Our sales team has been using the Koncert parallel dialer tool, and it has significantly transformed our workflow. The most notable benefit is the 300% increase in the speed of cold calls , which has freed up a substantial amount of time for our team to focus on prospecting and researching quality accounts. This efficiency boost has been a game-changer for us.
Integration with our CRM was seamless, making the transition smooth and hassle-free. The analytics provided by Koncert are incredibly valuable, offering deep insights that help us refine our strategies and improve our performance. Koncert’s roadmap of updates is impressive, and their communication and support has been consistently excellent. We always feel informed about upcoming features and improvements, which keeps us confident in the tool’s future.
The connection lag is minimal compared to the other dialers I took for a spin, and the transcription gives you an extra assurance going into the call to pivot if there is a slight delay which can happen sometimes.
Koncert has proven to be an indispensable asset for our sales operations, enhancing productivity and providing valuable data to drive our success.
.png)
