CloudTalk vs Ringcentral
AI Power dialer
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CloudTalk
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Ringcentral
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
CloudTalk
Ringcentral
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality
Includes AI-based features like RingSense, which offers call transcriptions for meetings and voicemails, enabling you to track important details from conversations automatically
Dial tree navigation
SSO
Unified communications
Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one
Integrates voice, video, messaging, file sharing, and team collaboration making it an all-in-one solution for managing various business communication needs
Call transcripts
Integrations
Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged
Integrates with over 300 third-party applications, including Salesforce, HubSpot, Microsoft Teams, Zendesk, and more, making it a powerful platform for seamless business workflows
Account penetration reports
Reliability
99.9% uptime across all tiers
99.9% uptime across all tiers
Features Conclusion
CloudTalk
- CloudTalk offers a comprehensive call center platform designed for both inbound and outbound calls. Key features include smart dialers, real-time call monitoring, and intelligent call routing. Its AI-driven analytics provide businesses with tools like call transcription, sentiment analysis, and detailed call reporting, making it ideal for teams looking to enhance productivity and customer engagement. CloudTalk also integrates smoothly with popular CRMs like Salesforce and HubSpot, ensuring seamless workflows for sales and support teams
RingCentral
- RingCentral is a robust unified communications platform, offering an all-in-one solution that covers voice, video, messaging, and contact center services. Its omnichannel support allows businesses to communicate via phone, SMS, email, and social media from a single platform. Additionally, RingCentral offers AI-powered analytics, team collaboration tools, and video conferencing capabilities. The platform is highly scalable and integrates with over 70 business applications, making it suitable for larger enterprises that require comprehensive communication management.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
CloudTalk
Starter
$25 per user per month
- Unlimited inbound & intracompany calls
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30 per user per month
Features everything in Starter, plus
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Expert
$50 per user per month
Features everything in Essential, plus
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Ringcentral
Core
$30 per user per month*
Advanced
$35 per user per month*
Features everything in Core, plus
- Auto call recording
- Advanced call monitoring and handling
- Multi-site management
- Unlimited internet fax
- CRM integrations (Salesforce, Hubspot, and 300+ apps)
- Adoption and usage analytics with 6 months of storage
- Archiver for cloud storage back-up
- Custom roles and permissions
Ultra
$45 per user per month*
Features everything in Advanced, plus
- Customizable business analytics with 12 months of storage.
- Unlimited AI-powered video meetings, up to 200 participants.
- Device analytics and alerts.
- Unlimited storage for files and recordings.
Pricing Conclusion
CloudTalk
- CloudTalk pricing starts at $30 per user per month for the Starter Plan, which includes essential features like unlimited incoming calls, call queuing, and basic CRM integrations. For businesses that require more advanced capabilities, the Expert Plan costs $50 per user per month, offering AI-powered analytics, call monitoring, and custom reporting. This makes CloudTalk a cost-effective option for companies of varying sizes, especially those looking to grow their call center operations.
RingCentral
- RingCentral offers more flexible pricing, starting at $20 per user per month for its Essentials Plan, which includes team messaging, phone calls, and basic integration capabilities. For companies needing more advanced features such as AI-powered analytics, omnichannel communication, and video conferencing, RingCentral's Premium Plan is available at $35 per user per month, with the Ultimate Plan priced at $50 per user per month. RingCentral’s pricing is tailored for businesses seeking a complete communications platform.
Reviews
CloudTalk
"Seamless Global Phone Solution for Our Remote Teams!"
Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.
CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!
Ringcentral
"A phone call away from knowing what you need"
What I do like best about RingCentral Contact Center is that is maneageable to use it, that's to say, it's easy to implement, for example, when you're doing phone calls and at the same time you can send a message. Besides, you can offer customer support when they're needing an update or information about a load they're looking or having.
What I dislike about RingCentral is that the organization of the items and sometimes when you are calling fails the connection and it drops automatically. Besides, I do not think any sense to use RingCentral for Video, I do believe that the more simple the better its utilization and trasability.
RingCentral Contact Center is helping me to solve problems related to track and trace supported. RingCentral helps to contact drivers, carriers and dispatch to do a correct follow up about the loads that we are monitoring. This tool is important to get in touch with them and provide or receive the updates about the loads that they're running at that moment. Likewise, Ring Central helps to connect to other operations departments like booking, billing, accounting, etc.
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