CloudTalk vs Phoneburner

AI Power dialer

Drive revenue, monitor performance, and ramp new agents with advanced calling, SMS, and AI capabilities. Automate workflows and coach your agents from a single platform.
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CloudTalk

Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.

v/s

Phoneburner

The dialer with answer rates as high as Everest

Features

Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations

Features

CloudTalk

Phoneburner

Call up to 5 lines at once

Voice calling

Unlimited Calls

Caller ID Monitoring

Built-in AI for conversational intelligence

Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality

Can integrate AI-powered insights through CRM and third-party apps like Salesforce, as it offers powerful CRM and analytics tools that track email opens, call recordings, and more. This AI support helps optimize conversations and improve sales team performance.

Dial tree navigation

SSO

Unified communications

Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one

Support's multiple communication channels (e.g., email, SMS), enhancing its role as a centralized sales tool.

Call transcripts

Integrations

Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged

Integrates with over 150 different applications, including Salesforce, Zoho, HubSpot, and more, allowing seamless workflows across different platforms. This also extends to email tracking and sending one-click emails based on call outcomes.

Account penetration reports

Reliability

99.9% uptime across all tiers

Features Conclusion

CloudTalk

  • CloudTalk is a cloud-based call center platform designed to manage both inbound and outbound communications. It offers features such as automatic call distribution (ACD), AI-driven analytics, IVR systems, and call recording. With seamless integration into CRMs like Salesforce, HubSpot, and Zoho, CloudTalk is well-suited for businesses looking to improve customer support and sales operations. It also offers tools like real-time monitoring, call queuing, and call scripting, making it a flexible and scalable solution for businesses of all sizes​.

PhoneBurner

  • PhoneBurner is primarily an outbound sales dialer platform focused on increasing productivity by automating tasks like dialing, call logging, and follow-up emails. Key features include a power dialer, CRM integration, and lead management. PhoneBurner helps teams boost sales efficiency by making high-volume outbound calls faster and more efficient. It’s particularly known for its ease of use and robust contact management features, allowing sales teams to manage large lead lists effectively​.

Pricing

Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations

CloudTalk

Starter

$25 per user per month

  • Unlimited inbound & intracompany calls
  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support

Essential

$30 per user per month

Features everything in Starter, plus

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Expert

$50 per user per month

Features everything in Essential, plus

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features
  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)

Phoneburner

Standard

$127 per user/month billed annually

A powerful dialer and CRM solution:

  • Connect via phone
  • Unlimited dialing minutes
  • 1-click voicemails
  • Email sending and tracking
  • Number reputation support
  • Post-call workflow automation
  • Call tracking and analytics
  • Tier 1 carrier
  • Soc 2 Type II Certified
  • Contact imports: 10k/per user/mo
  • 30 day call recording storage

Professional

$152 per user/month billed annually

Features everything from the Standard plan, plus

  • Connect via browser with Softphone
  • Krisp's AI-powered noise cancellation
  • Open API
  • Live call monitoring
  • Live call coaching
  • 2x contact imports: 20k/per user/mo
  • 90 day call recording storage

Premium

$169 per user/month billed annually

Features everything from the Professional plan, plus

  • Dedicated inbound number
  • SMS text messaging
  • Priority phone support
  • 5x contact imports: 50k/per user/mo
  • Unlimited call recording storage

A2P 10DLC approval required for SMS

Pricing Conclusion

CloudTalk

  • CloudTalk’s pricing starts at $30 per user per month, with more advanced features available on higher-tier plans like AI-driven analytics and custom reporting. It is well-suited for businesses that require a scalable solution for both inbound and outbound communications.

PhoneBurner

  • PhoneBurner has a starting price of $149 per user per month. This includes its power dialer, CRM integration, and advanced outbound sales tools, making it a higher-priced option aimed specifically at outbound sales teams who need to automate large-scale call campaigns.

Reviews

CloudTalk

4.3 out of 5
Average of 1115 ratings from leading review sites.

"Seamless Global Phone Solution for Our Remote Teams!"

Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.

CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!

Phoneburner

4.7 out of 5
Average of 216 ratings from leading review sites.

"Premiere Phone and Power Dialer"

I would consider PhoneBurner the premiere phone and power dialer, and the standard to which all other power dialers are compared to. To note: this is not a multiline dialer, and is not for telemarkeiting! However, if you make lots of calls to clients and referral partners to give updates, follow up on projects, and are constantly and consistanly making tons of calls everyday or week, then there is no better software or system for effecient singleline power dialing.

- The system is fluid and not buggy or glitchy

- The layout is cohesive and smooth

- There are lots of options when it comes to setting the program up how you need or prefer it for your system or processes and company

- Customer Service has been amazing: quick, highlevel of communication, and professional

The best thing for me is the fact that they are:

1. Month-to-month,

2. NO Contracts,

3. NO set up costs or fees,

AND all of this is available for a single user!

Most other compaines require at least two of those items for a single user, and some for even multiple users.

The downsides aren't many, and are not uniquie to any other platform:

- Set up time - PhoneBurner is easy to use and simple to set up, but it takes time. That being said, you can set it up quickly, but to get the most effeciency and streamlined use out of it, you have to put in some time to get it dialed in.

- Pricing - PhoneBurner is not cheap, but when comparing them across other platforms, they're on par with the cost of their competitors within this legue of quality. Although the monthly price is a bit high, the trade off is no contracts, setup costs, and minimum user requirements, which is fantastic.

- For the most part Integeration seems easy for native apps, but somewhat of a process for non-native apps

Compare Alternatives

Boosting volume doesn't mean spray & pray. See the best alternatives and decide your flow.

CloudTalk

Phoneburner

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