CloudTalk vs Dialer360

AI Power dialer

Drive revenue, monitor performance, and ramp new agents with advanced calling, SMS, and AI capabilities. Automate workflows and coach your agents from a single platform.
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CloudTalk

Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.

v/s

Dialer360

The dialer with answer rates as high as Everest

Features

Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations

Features

CloudTalk

Dialer360

Call up to 5 lines at once

Voice calling

Unlimited Calls

Caller ID Monitoring

Built-in AI for conversational intelligence

Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality

Offers an AI-powered dialer, which helps in optimizing lead connections and managing dialing speeds based on agent availability and human behavior.

Dial tree navigation

SSO

Unified communications

Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one

Supports multi-channel communication, including voice, SMS, and other messaging options making it suitable for managing various communication channels in a call center​

Call transcripts

Integrations

Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged

Integrates with several CRMs, including Salesforce, Zoho, Pipedrive, and Vtiger, which allows for seamless data transfer between your dialer system and customer relationship management platforms

Account penetration reports

Reliability

99.9% uptime across all tiers

99.99% uptime across all pricing tiers

Features Conclusion

CloudTalk

  • CloudTalk offers a feature-rich cloud-based call center platform with tools like automatic call distribution (ACD), intelligent call routing, and AI-driven call analytics. It supports real-time reporting, call recording, and IVR systems, providing seamless integration with major CRM tools like Salesforce, HubSpot, and Zoho.
  • CloudTalk is designed for businesses looking to enhance both inbound and outbound communications, with advanced options for call scripting, sentiment analysis, and customizable workflows. Its robust feature set makes it suitable for growing teams in customer service and sales operations​

Dialer360

  • Dialer360 specializes in predictive dialer software aimed at boosting outbound call efficiency. It includes features like voice broadcasting, web phone, CRM integration, and real-time reporting. Dialer360 supports local caller ID, agent status boards, and call logging, helping businesses manage large-scale outbound campaigns with minimal effort.
  • With additional functionalities like ringless voicemail, call recording, and TPS/DNC filtering, it’s an excellent choice for outbound-focused call centers looking to scale up. Dialer360 also integrates with major CRMs like Salesforce and Zoho, making it easy for businesses to streamline their outreach efforts​

Pricing

Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations

CloudTalk

Starter

$25 per user per month

  • Unlimited inbound & intracompany calls
  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support

Essential

$30 per user per month

Features everything in Starter, plus

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Expert

$50 per user per month

Features everything in Essential, plus

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features
  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)

Dialer360

Dialer360

  • Initial Balance $100 USD
  • US $ 0.02 and UK $ 0.02 / Mobile $0.04
  • Outbound Dialing
    • Predictive
    • Progressive
    • Manual
  • Inbound IVRS and ACDs
  • Do Not Call List
  • Support (Local timezone 9 a.m. to 9 p.m. Mon to Fri)
    • Web Ticket
    • Live Chat
    • Emergency Phone Support (9 a.m. to 5 p.m. EST / GMT)
  • Standard Support Package Included

Voice Broadcasting (VB360)

  • Initial Balance $100 USD
  • No monthly fee
  • No setup charges
  • Unlimited Channels
  • Pay as you go
  • Answering Machine Detection
  • Call Recordings
    • Survey
    • IVR
    • Inbound
    • Text to Speech
  • Standard Support Package Included

VoIP360 (VoIP Credit)

  • Pay as you go plan
  • No monthly fee
  • No Setup charges
  • Best Quality Premium Routes
  • Portal Access to check your CDRs
  • Accept short duration / Call center traffic
  • Use your own Dialer/PBX software
  • No monthly/Minimal fee apply
  • Standard Support Package Included

Pricing Conclusion

CloudTalk

  • CloudTalk’s pricing starts at $30 per user per month, providing essential features like call queuing, unlimited incoming calls, and basic CRM integrations. The Expert Plan at $50 per user per month adds advanced features like AI-driven call analytics, custom reports, and enhanced call management features. This makes CloudTalk an excellent scalable solution for businesses of various sizes​

Dialer360

  • Dialer360 offers a pay-as-you-go pricing model starting at $25 per user per month, making it cost-effective for businesses seeking predictive dialers and outbound call management. Dialer360 includes features like voice and SMS broadcasting, call recording, and CRM integrations. This pricing is attractive for businesses looking for an affordable, scalable call center platform focused on outbound sales.

Reviews

CloudTalk

4.3 out of 5
Average of 1115 ratings from leading review sites.

"Seamless Global Phone Solution for Our Remote Teams!"

Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.

CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!

Dialer360

4.4 out of 5
Average of 15 ratings from leading review sites.

"Game Changing System"

Dialer360 has made making the process of calls so much smoother and has allowed for much more outreach, with crystal clear connections. We've also had a lot of luck regarding issues, but when we have had some small problems, the tech support has been right there to guide us out of the issue and provide a solution to the problem.

Dialer360 does lack a level of automation that most companies are wanting, and a lot of similar products are starting to offer to remain competitive. While we don't have many complaints, an enhanced level of automation would make Dialer360 even better.

Dialer360 is allowing us to handle greater volumes than we did in the past and it's also increasing productivity as compared to prior years and periods. This has allowed us to slightly shrink the workforce and save the company in its overhead.

Compare Alternatives

Boosting volume doesn't mean spray & pray. See the best alternatives and decide your flow.

CloudTalk

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