CloudTalk vs Squaretalk
AI Power dialer
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CloudTalk
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
Squaretalk
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
CloudTalk
Squaretalk
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality
Does not explicitly support AI for conversational intelligence, but it provides advanced tools like call monitoring, answering machine detection, and campaign-specific analytics, which can help manage and optimize call interactions
Dial tree navigation
SSO
Unified communications
Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one
Offers multi-channel communication, including voice, SMS, email, and live chat, which allows businesses to manage communications across different channels from a single platform
Call transcripts
Integrations
Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged
Integrates with a wide range of applications, including Salesforce, HubSpot, Zoho CRM, WhatsApp, Google Drive, and more, making it a versatile platform for managing communications
Account penetration reports
Reliability
99.9% uptime across all tiers
Features Conclusion
CloudTalk
- CloudTalk offers an extensive cloud-based call center solution, featuring automatic call distribution (ACD), call recording, and AI-driven analytics for real-time performance monitoring.
- It supports IVR systems, call scripting, and voicemail, allowing businesses to streamline inbound and outbound communication workflows.
- Seamless CRM integrations with platforms like Salesforce, HubSpot, and Zoho make it a great choice for businesses aiming to enhance customer support and sales operations.
- CloudTalk is particularly well-suited for businesses of varying sizes looking to improve both customer service and sales productivity through automation and data synchronization
Squaretalk
- Squaretalk is a VoIP-based communication platform designed to enhance sales and customer service workflows, offering features like automatic call distribution (ACD), call monitoring, call recording, and call routing.
- Squaretalk integrates with popular CRMs such as Zoho, Salesforce, and Freshworks, making it easy to manage contacts and customer data across platforms.
- It supports power dialers, call transfer, and callback scheduling, providing a user-friendly interface for sales teams looking to maximize outbound calling efficiency.
- However, Squaretalk lacks some advanced features like AI-powered sentiment analysis and predictive dialing, making it more suitable for small to medium-sized businesses.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
CloudTalk
Starter
$25 per user per month
- Unlimited inbound & intracompany calls
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30 per user per month
Features everything in Starter, plus
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Expert
$50 per user per month
Features everything in Essential, plus
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Squaretalk
Standard
$15 /user/month
- Cloud PBX
- IVR (virtual receptionist)
- Real-time client dashboard
- Advanced reporting and visibility
- Automated call distribution (ACD)
- Intelligent call routing
- Unlimited inbound channels
- Smart call queuing
- CRMs and app integration
- Custom on-hold music
- Queue callback
- SMS reporting
Professional
$45 /user/month
Features everything in standard, plus
- Smart predictive dialing
- Intelligent outbound routing
- Answering machine detection
- Smart lead recycling
- Dynamic reset of leads
- Appointment call automation
- Smart leads ranking
- Agent ranking by skills
- Script-on-screen
- Campaign & list management
- Web callback
- Real-time DNC list management
- Disposition timers & redials
- Timezone rules dialing
- Smart redial strategies
Enterprise
custom price based on team
Features everything in professional, plus
- Dedicated account manager
- Developer support
- Bring your own carrier
- VIP support
- Unlimited number of callers in queue
- Unlimited call recording
- Unlimited concurrent calls
Pricing Conclusion
CloudTalk
- Pricing starts at $30 per user per month, which includes essential features like unlimited incoming calls, call queuing, and basic CRM integrations.
- The Expert Plan at $50 per user per month adds advanced features like AI-driven analytics and custom reporting, offering scalability for growing businesses.
Squaretalk
- Squaretalk offers competitive pricing starting at $25 per user per month, providing features like call recording, automatic call distribution, and CRM integrations.
- It is an affordable option for small to mid-sized businesses looking for an efficient, user-friendly call management system without advanced AI capabilities
Reviews
CloudTalk
"Seamless Global Phone Solution for Our Remote Teams!"
Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.
CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!
Squaretalk
"Advanced call management and unlimited recordings"
We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has to resolve customer issues as fast as possible and move on to the next client. Queues and callbacks have been helpful in this as well.
Because our CRM is considered a niche one, we had to wait a bit and pay for custom integration. They did a great job and everything works without a hitch but still, it would’ve been nice to have it from the get-go.
Squaretalk is a big improvement from our previous software provider - we had lots of problems with recording quality and limits that made performance reviews and onboarding very difficult. It was also a hassle to keep records on third-party servers for compliance reasons. Now we have great call quality, advanced call management and unlimited recordings.
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