CloudTalk vs MightyCall
AI Power dialer
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CloudTalk
Cost-effective, scalable Text-to-Speech API with realistic human-like AI voices.
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MightyCall
The dialer with answer rates as high as Everest
Features
Boosting volume doesn't mean spray & pray. See the features that help convert MORE conversations
Features
CloudTalk
MightyCall
Call up to 5 lines at once
Voice calling
Unlimited Calls
Caller ID Monitoring
Built-in AI for conversational intelligence
Integrates AI-powered analytics to provide insights into customer interactions and offers call transcription, which can convert spoken conversations into text for easy review, making it ideal for businesses looking to optimize call quality
Focuses more on providing core VoIP features like call management, analytics, and recording rather than AI-driven insights
Dial tree navigation
SSO
Unified communications
Integrates voice, SMS, email, and various CRM tools into a single system making it a powerful option for businesses that want to streamline all communication channels into one
Combines voice, SMS, email, and social media into one dashboard helping teams manage all communication channels seamlessly from a single interface
Call transcripts
Integrations
Integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive. It allows for smooth data synchronization, ensuring that customer data and interactions are automatically logged
Integrates with major CRM systems like HubSpot, Salesforce, and Zoho, as well as tools like Zapier for enhanced workflow management
Account penetration reports
Reliability
99.9% uptime across all tiers
99.9% uptime across all pricing tiers
Features Conclusion
CloudTalk
- CloudTalk is a powerful cloud-based call center platform with features like intelligent call routing, automatic call distribution (ACD), and real-time analytics. It also offers AI-powered transcription and sentiment analysis, making it ideal for businesses focused on improving customer support and sales operations. CloudTalk integrates seamlessly with CRMs, providing a unified solution for managing communications across multiple channels, including voice, SMS, and email, ensuring efficient workflows and improved customer satisfaction.
MightyCall
- MightyCall is a user-friendly virtual phone system designed for small businesses and startups. It provides essential features such as call forwarding, voicemail-to-email, and click-to-call, allowing teams to handle communications efficiently without the need for complex infrastructure. MightyCall also supports call routing, call recording, and visual call flow setup, making it a versatile and easy-to-use tool for businesses that need basic yet effective communication features. It integrates with CRMs and other business tools, making it a convenient solution for managing customer interactions.
Pricing
Boosting volume doesn't mean spray & pray. See the pricing structure that can help you decide and convert MORE conversations
CloudTalk
Starter
$25 per user per month
- Unlimited inbound & intracompany calls
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30 per user per month
Features everything in Starter, plus
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Expert
$50 per user per month
Features everything in Essential, plus
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
MightyCall
Core
$15 per user per month
- All advanced telephony features
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access
Pro
$23 per user per month
Features everything in Core, plus
- Supervisor workspace
- Live call monitoring
- Analytics and reporting
Power
$30 per user per month
Features everything in Power, plus
- Preview dialer
- Progressive dialer
- Dedicated account manager
Pricing Conclusion
CloudTalk
- CloudTalk starts at $30 per user per month with the Starter Plan, which includes features like unlimited incoming calls, basic integrations, and call queuing. For businesses that require more advanced features, the Expert Plan is available at $50 per user per month, offering call monitoring, AI-driven analytics, and custom reporting. CloudTalk offers flexible pricing models to accommodate businesses of all sizes, particularly those needing a robust, scalable call center solution.
MightyCall
- MightyCall offers a simpler pricing structure, starting at $20 per user per month with the Basic Plan, which includes essential features such as unlimited calling, call forwarding, and voicemail transcription. The Business Plan is priced at $40 per user per month, offering additional features like call recording, CRM integrations, and custom greetings. MightyCall’s pricing is well-suited for small businesses or startups that need an affordable, easy-to-implement communication solution without the complexity of a full-scale call center platform.
Reviews
CloudTalk
"Seamless Global Phone Solution for Our Remote Teams!"
Cloudtalk has been a game changer for our company. What I love the most is how easy it is to set up local phone numbers in the countries where our employees are based. Without needing extensive technical work or effort, we can assign numbers and manage calls efficiently, which is incredibly helpful for a globally distributed team. The interface is intuitive, and the call quality has been reliable across the board.
CloudTalk is solving the challenge of maintaining local communication channels for our remote employees. By providing phone numbers in the same countries where our employees are located, it allows us to connect with banks, government institutions, and other local entities without needing to make costly international calls. This not only simplifies our interactions but also ensures that we can receive important calls on behalf of our employees from these institutions, all using local numbers. It's been a huge advantage in maintaining smooth communication, saving time, and reducing costs!
MightyCall
"Overall, very pleasant experience."
We have really enjoyed the ability to give each individual their own extension, the call recording/transcription feature and the ability for managers to go back to listen whenever they want/need to do so for quality control purposes or for training new employees how to handle certain calls. Another HUGE plus is that their customer service team is AWESOME- they respond super quickly and are always extremely helpful!
We don't really have many qualms with them aside from periodically dropping calls when trying to transfer from one user to another, but that also may be a reception issue within our building. One other issue we run into (infrequently) is that on outgoing calls, the line will ring but will have a busy tone overlayed so the call is not actually being placed to the recipient.
We have multiple locations and a lot of our team works outside of the office, we were needing a solution that would allow us all to take/make calls and transfer them amongst our team as needed. We also needed a robust recording system for the call center.
